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How bigboss888 Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process your Touch 'n Go eWallet, Boost or GrabPay transactions, and keep your account secure.

Account data stays encryptedLocal e-wallet data handled separatelyNo data sold to third partiesYou can request your data anytimeCookie controls available in-browser
bigboss888 How bigboss888 Handles Your Personal Data
HOW WE PROTECT IT

Our Approach to Data Security and Account Privacy

We apply SSL encryption across every page of the platform, including the account wallet, payment screens and the live chat window. Account passwords are hashed before storage — we cannot see your password in plain text, and neither can anyone on our support team. Access to your raw account data is limited to staff who need it to process a payment dispute or verify an account withdrawal request.

Encrypted Connections

Every connection between your device and our platform runs over SSL. This covers your account login, any Touch 'n Go eWallet or GrabPay deposit screen, and live chat.

Cookie Management

We use session and analytics cookies. You can adjust cookie permissions through your browser settings at any time — rejecting analytics cookies does not affect your account access.

Data Retention Policy

We keep account and transaction data for the period required under applicable local law. Once that period lapses, data is deleted or anonymised so it cannot be linked back to your account.

Third-Party Processors

We share only the transaction reference and account identifier with payment processors like Touch 'n Go eWallet and Boost — never your full account history or browsing behaviour.

PRIVACY CONTACT PATHS

Reach Us About a Privacy Matter

If you want to review, correct or remove data we hold about your account, contact our support team directly. We handle privacy requests separately from general account queries — flag your message as a data request so it reaches the right team without delay. You can also reach us if you believe your data has been processed incorrectly or if you want to know which third-party payment processors we share your transaction reference with.

Team online

Live Chat

Raise a privacy or data request through live chat. Flag the message as a data enquiry so our team routes it to the privacy desk, not the general queue.

Email Support

Send a written data request to our support email address. Include your registered account name and the specific data action you are requesting.

Account Verification Desk

For requests tied to your account verification records — such as identity documents submitted during KYC — contact us via the account help section.

Common Questions About Your Data and This Policy

The questions below cover the data rights we hear most often — from account access requests to how your e-wallet transaction records are stored. If your question is not here, reach out via live chat or email and flag it as a privacy matter.

We store your registration details, login history, device identifiers and transaction records — including payment rail (e.g. Touch 'n Go eWallet, Boost, GrabPay), RM amount and reference number for each deposit or withdrawal.

Yes. Send a data access request through live chat or email, flagged as a privacy request. We will compile and return your account data in a readable format, subject to verification of your identity.

We do not sell your data. We share transaction references with payment processors — Touch 'n Go eWallet, GrabPay, DuitNow — only as needed to complete your payment. No browsing or account behaviour data is passed to advertisers.

Submit a deletion request through our support email or live chat. We will remove or anonymise your data once any legally required retention period has passed and after any open withdrawal or dispute is resolved.

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can disable analytics cookies in your browser settings without affecting your account or payment access.

Closing your account does not immediately erase all records. We retain transaction history for the period required by applicable local law, then delete or anonymise the data. You can ask us for a timeline specific to your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.